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Getting started

  • What is Nömad?
  • Getting started with Nömad
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  • What is the Genome?
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Account and billing

  • Plans and pricing
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  • Organization and brand roles
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  • Leave, close or delete: account, brands and workspaces
  • Delete and restore: what goes and what stays
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Account and billing
Concept

Delete and restore: what goes and what stays

What you can delete, how to get it back, who can do it and why orders, invoices and your work never disappear.

On this page
  • What you can get back
  • What is never erased
  • Closing is not deleting
  • If you delete your account
  • Who can delete
  • And Nödo

Updated on October 29, 2026

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In this section

  • Plans and pricing
  • Billing and payments
  • People and access
  • Organization and brand roles
  • Workspaces and multiple brands
  • Your name and @username
  • Languages, apps and data
  • Leave, close or delete: account, brands and workspaces
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On this page

  • What you can get back
  • What is never erased
  • Closing is not deleting
  • If you delete your account
  • Who can delete
  • And Nödo

Deleting in Nömad is safe: almost everything can be restored, anything that moves money is never erased and what you did for your team stays even if you leave. It is how Stripe, GitHub, Linear and Google Workspace work.

What you can get back

Library files, steps of a work, meetings and conversations with Nödo are deleted for everyone at once and Undo shows for a few seconds. Files also stay 30 days in Deleted (Library › Deleted) before they go for good: restore them from there with one click.

What is never erased

  • Orders, payments, invoices, subscriptions and contracts. They change state (cancelled, refunded, voided) and are kept for six years, as the law requires. You can cancel a subscription or ask for a refund, but the record stays.
  • Quotes we already sent you. A quote can be cancelled or declined, never erased: both sides always know what was proposed and accepted.
  • What is already published. A post that went out to your networks is part of the brand's history: you can delete drafts, scheduled and failed posts.
  • A work with something paid. If a work has an order or a payment, it can leave your view, but it is kept.

Closing is not deleting

A brand or a workspace is closed: it stops being active and stays as a read-only archive. If it was a mistake, write to us and we reopen it. Everything that happens when you close is in Leave, close or delete.

If you delete your account

  • Your name, email, photo, sessions and access are removed at once and an email confirms it. You can sign up again with the same address.
  • What you did for others stays, signed as Deleted account: works, tasks, comments, messages, files and approvals. Your team loses nothing.
  • Your open tasks are left without an owner so someone can pick them up; finished ones keep their history.
  • Orders and invoices are kept, without your personal data, for as long as the law requires.

Who can delete

In a brandAdminEditorViewer
Library files, offerings, coloursYes——
Steps you added yourselfYesYes—
Your unpublished postsYes (others' too)Yes—
Your calendar eventsYes (others' too)Yes—
Orders, payments, invoicesNobody: they are cancelled or refunded

Only you can delete your account. Only an owner can close a brand or a workspace.

And Nödo

Nödo can delete what you can and asks you to confirm first. It never deletes your account or closes a brand: it explains what would happen and takes you to the screen so you confirm it yourself.