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Brand OS
How-to2 min read

Messages: your team and Nödo

Where you talk to your Nömad team and to Nödo, how to keep your chats in order with folders, pins and archive, who sees each one and how to pass a topic to your Brand Manager.

On this page
  • Where it is
  • Two sections, never mixed
  • Keeping your Nödo chats in order
  • Who sees a Nödo chat
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Open the app
  • Passing a topic to your Brand Manager
  • Where it is

    Messages has its own entry in each brand's menu, separate from the notices under the bell. The yellow number on the entry counts the team conversations waiting for you and the Nödo answers you have not read yet.

    Two sections, never mixed

    • Your team: conversations with the people at Nömad. Each row shows your Brand Manager, the last message and where it stands: Answered (Nömad has replied) or Waiting for Nömad. The + (Write to your team) starts a new conversation.
    • Nödo: your chats with the brand's AI. The + (New chat with Nödo) starts one.

    Conversations that belong to a piece of work (briefings, task threads) live inside that work, not here.

    Keeping your Nödo chats in order

    • Search (the / key): finds a chat by its title or by a phrase from its messages.
    • Pin: keeps a chat at the top, under “Pinned”.
    • Folders: they are yours alone. Create one with “New folder”, rename it, reorder it (drag it, or use “Move up” and “Move down” in its menu) or delete it: its chats go back to the list. Drag a chat onto a folder to move it, or use “Move to folder” in the chat's menu; on a phone, the menu is the way.
    • Archive: takes a chat out of the list; “Archived”, at the bottom, brings it back.
    • Delete: removes a chat with its messages, after you confirm. The person who started it and the brand's owners and admins can do it.

    Conversations with your team are never deleted: archive them for yourself or mark them as resolved.

    Who sees a Nödo chat

    Whoever starts a chat chooses Only me or Whole brand in its header (or “Share with the brand” in the menu). Nobody else reads a private chat, the Nömad team included. A shared one can be seen by anyone who can see the brand's content.

    Passing a topic to your Brand Manager

    Inside a Nödo chat, Pass to my Brand Manager asks for a note with what you need and opens a new conversation with your team, with the context of the chat. The Nödo chat links to that conversation, and the conversation shows the chat it came from. If your brand has no Brand Manager assigned yet, the topic reaches your Nömad team.

    Folders, pins and the archive are used from Brand OS on the web, including your phone's browser.

    Updated on October 14, 2026

    PreviousWho is Nödo?NextWhat does a Brand Manager do?

    In this section

    • What is inside Brand OS
    • What is the Genome?
    • Who is Nödo?
    • What does a Brand Manager do?
    • Brand Kit and Library
    • Posts and calendar
    • Connections
    • Meetings
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    On this page

    • Where it is
    • Two sections, never mixed
    • Keeping your Nödo chats in order
    • Who sees a Nödo chat
    • Passing a topic to your Brand Manager