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Guide3 min read

Leave, close or delete: account, brands and workspaces

What happens to your team, your works in progress, your plan and your invoices when you delete your account, close a brand or a workspace, transfer ownership or leave a team.

On this page

You always see what will happen first
Delete your account
Close a brand
Close a workspace
Transfer ownership

You always see what will happen first

Each of these actions opens a review of exactly what will happen for you and your team: who loses access, which works continue or are cancelled, what happens to your plan and what is kept. Nothing changes until you confirm. You can also ask Nödo ("what happens if I close this brand?"): it explains it with your data and takes you to the screen to confirm. Nödo never does it for you.

Delete your account

Settings › Security and access › Delete account.

Your name, email, photo, sessions and access are erased. This cannot be undone. You can sign up again with the same email as a new account, with no previous access.
In workspaces you do not own, or that have another owner, you simply leave.
If you are the only owner of a workspace where other people work, you choose: transfer it to one of them or close it for everyone. We never close other people's work without your decision.
If you are the only person, the workspace and its brands close.
If a workspace that would close has paid work not yet delivered or pending payments, it has to be delivered, settled or the workspace transferred first.
We will ask you to sign in again and type your email to confirm.

Close a brand

Owner only, from the brand settings › General › Close brand. You choose when:

Now: the team loses access right away. The plan does not renew and the period already paid is not refunded automatically; unfinished works from the plan are cancelled.
When what was paid ends: everything keeps working until Nömad delivers what you paid for and your plan ends; then it closes by itself.

If it is the last brand of the workspace, the workspace closes too. Its networks and connections are disconnected. Closing is not deleting: we keep the archived record and, if it was a mistake, write to us and we restore it.

Close a workspace

Owner only, from the workspace page › Close workspace. All its brands close with the same choice (now or when what was paid ends) and everyone loses access.

Transfer ownership

From the workspace page › Transfer ownership. The chosen person, who must already be a member, becomes the owner of the workspace and all its brands: people, billing and closing become theirs. You stay as an admin or leave. Billing details stay the same until they edit them.

Leave or remove someone

Anyone can leave a brand or a workspace, except the owner, who transfers or closes first.
The owner or an admin can remove someone; an admin cannot remove another admin.
Their open tasks become unassigned and the invitations they sent stop working. We let them know by email.
Connections they authorized with their own account keep working until someone reconnects them with theirs.

What is always kept

Invoices and tax data, for six years, as the law requires, with restricted access.
Orders and payments, in the commercial history.
The record of closed brands (works, files and conversations).

Plans bought on the iPhone

If you pay for your plan through the App Store, only you can cancel the renewal: Settings › your name › Subscriptions. The review reminds you.