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How to subscribe to a plan from the Nömad app with the App Store or Google Play, how to change or cancel it on your phone and who sends you the receipts.
Updated on October 31, 2026
In the Nömad apps for iPhone, iPad and Android you can subscribe to Planet or Galaxy with your phone's store, like any other subscription. Wherever you pay, your brand has the same plan, with the same limits, on the web and in the apps.
Only whoever pays for the brand can subscribe: its owner, its admin or whoever handles billing. If your agency pays for the brand from its workspace, whoever handles the workspace's billing subscribes. If you cannot, the app lets you ask whoever manages it.
A plan you pay through a store is managed in that store, not in Nömad:
If you cancel, you keep the plan until the end of the period you already paid for, and then the brand moves to Free. Nothing is deleted: if you subscribe again, everything is where you left it.
Apple and Google are the ones selling you the subscription: they charge your country's taxes and email you the receipts. You also find them in the store itself. In Plan and billing on the web you will see «Managed in App Store» or «Managed in Google Play», the renewal date and what the store charged.
If the store cannot charge the renewal, you keep the plan for a few days while it retries. Update your payment method in the store and you lose nothing. Nömad lets you know if it happens.
A brand has one paid plan. If you already pay by card on the web, the app does not let you buy another one in the store. If you were ever charged twice, the Nömad team sees it and sorts it out: Google refunds such a purchase by itself after three days; with Apple, ask for the refund at reportaproblem.apple.com and we help if needed.
Cancel the subscription in the store and, when the period ends, subscribe on the web in Plan and billing. That way you never pay twice.
